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We ship every business day and offer five shipping options for Australian customers:
Regardless of which shipping option you choose, a few of our products may attract an additional postage charge, due to their size. This will be clearly stated on the individual product page.
The above timeframes are NOT guarantees! Although we always ship your item as quickly as possible, once it leaves our office it's out of our hands and we cannot be held responsible for the courier company or Australia Post.
When your item is shipped you will receive an automated email from us with a tracking number.
It's been our experience that they have a high rate of losing parcels, their customer service is extremely slow, and their Express Post is not very fast at all. If they happen to lose your parcel, you may find that you need to wait over a week before getting a response from them. Therefore we prefer to ship via Toll DX couriers but cannot do so if you use a PO Box or Parcel Locker. We highly recommend that when placing your order you use a street address and select Toll DX Express. If you must use a PO Box or Parcel Locker that's totally fine, but it will have to go via Australia Post, that's all.
Regardless of which postage option you choose, if you are not home at the time of delivery, then your package will normally be left in a safe place (eg. your letterbox, behind a gate, etc). If a safe place cannot be found then a card will be left for you to collect at the depot or post office. Please note that if the item is left in a safe place and it is then stolen from your property or goes missing, we cannot be held responsible for that. We therefore highly recommend that you always use an address where you know someone will be present (eg. work address).
We ship anywhere in the world! At checkout you will be offered a variety of different postage options. Prices vary depending on your location and the weight of your order, but will be quoted to you in real time at checkout. Please note it is your responsibility to check and pay for any applicable customs duties and taxes in your country.
The exception to this is RAM products which, as part or RAM policy can only be shipped within Australia and New Zealand. If you are shopping for RAM products, please seek a supplier in your own country
IF YOU CHANGE YOUR MIND:
We will gladly accept items for a replacement or refund if they are unopened and in a re-saleable condition. Please contact us within 7 days after receiving your item if you would like to return your items. You can do this through our Contact Us page. Please note that if you wish to exchange an item, you will be required to pay postage for the new item.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
All of the products we sell come with a standard warranty, with the length of time varying depending on the manufacturer. If your item becomes faulty within the warranty period, please contact us for further instructions on making a warranty claim. We stand behind all our products and are ready to assist you with any post-purchase enquiries you may have!
If you made your purchase through PayPal, they will pay for your return shipping fees. Find out more at https://www.paypal.com/au/webapps/mpp/returns.